At Activize we are more than happy to refund your order within 14 days from the purchase date. Whether it be the sizing of the items, or you've just changed you're mind.


In order to begin the refund process please get in touch with us using the 'contact us' page on our website or message our instagram @ActivizeUk. Be sure to include your order number when contacting us to make the refund process as smooth as possible. From there we can inform you on where to return your order to and process your refund.


please note that all items refunded must be in the original condition they were sent with the tags still attatched. If we notice marks that were not there when the item was sent or the tags are not still attatched it will make your order no longer eligable for a refund. So please be careful when trying items on!


As well as this you will be expected to pay for the shipping cost back to us for the refund of your item, unless the refund is due to fault of our own.


Please allow 3-5 working days to recieve your refund once we have notified you that it has been processed. If your unsure whether your refund has been processed or not, feel free to contact us and we can update you on the process.